Home/Channels.../RCS Channel Messaging, Upgraded RCS Business Messaging, The Next Generation of SMS Create branded, interactive and app-like messaging experiences directly inside your customers’ native messaging app. With RCS Business Messaging on the Omni Messaging Platform, businesses can engage customers, increase conversions and deliver richer communication. Check Pricing Key Features. Verified Business Profile Communicate through a verified business identity that increases trust and strengthens brand recognition. Rich Media Experiences Visually engaging interactive messages using images, videos, carousels, QR codes that create premium customer experiences. Interactive Action Buttons Enable customers to browse products, complete purchases, book appointments or contact your business directly from the conversation. Smart Customer Conversations Guide users with suggested replies, quick actions and conversational flows that simplify customer interactions. Native Messaging Experience Reach customers directly inside their default messaging app without requiring downloads or additional apps. Analytics & Read Insights Measure campaign performance with delivery reports, read receipts and engagement insights that help optimize communication. Why Businesses Are Moving to RCS. Deliver Premium Customer Experiences Move beyond plain text messages and create branded, interactive experiences that customers genuinely enjoy engaging with. Increase Customer Engagement Rich media, interactive buttons and conversational messaging encourage customers to explore, respond and take action. Strengthen Brand Trust Verified sender profiles help customers instantly recognize your business, reducing uncertainty while reinforcing your brand identity. Improve Marketing Performance Deliver visually engaging campaigns that attract more attention and create more opportunities for customer interaction. Modernize Transactional Communication Transform order updates, appointment reminders, payment confirmations and account notifications into branded customer experiences. Future-Proof Your Messaging Strategy Adopt the next evolution of business messaging today while building a communication strategy ready for tomorrow. Here are the trust indicators. 3.8B+ Projected users worldwide by 2026 200B+ Projected business messages annually by 2029 90% Messages Opened Within 15 Minutes 2.5x Better Conversion Rates FAQs about RCS Find the answers you need What makes RCS different from SMS? RCS enables rich, interactive messaging with images, videos, carousels, and buttons, delivering a more immersive experience compared to traditional SMS. How does sender verification work in RCS? Messages are sent through a verified RCS Business Agent created specifically for your brand, ensuring authenticity and protecting users from spoofing or fraud. Is RCS a secure and trusted channel? Yes, verified sender profiles enhance customer trust and ensure secure, brand-safe communication. Where are RCS messages delivered? RCS messages are delivered directly to users’ default messaging apps on supported Android devices, providing a seamless, native user experience. Can RCS be used within omnichannel journeys? RCS can be orchestrated alongside other channels to create consistent and connected customer journeys.